Free Library of Philadelphia – Doing Things Differently

I spent two days at the Free Library of Philadelphia Central Library with a full schedule arranged by Donald Root, Chief of Central Public Services, and his assistant Stephanie. It was great to meet with so many teams and also to meet with Free Library President, Siobhan Reardon, Librarian of the Year 2015.

I will cover my time at the Free Library in more detail in my final report but here I will concentrate on some of the ways they are doing things differently.



The cafe is run by a non-profit organisation which supports the homeless. It offers work skills to formerly homeless people in customer service and catering, encouraging them to progress into employment. The library works in partnership with the cafe and makes no charge for it to operate from the building.


Business Library

The Central Library is a large historic 1927 building which is due to undergo a major expansion project. They hope to build a new area underground, at the back of the building, which will house the children’s department and an auditorium. Underneath the current building are six floors of stacks. All the stock that was kept in the stacks has been moved offsite to a facility 3.5 miles away and this area will be redeveloped to make a new Business, Research and Innovation Center (BRIC), a Commons and a teen area. The building work is due to start in January 2016.

Charles Smith introduced me to his business team and explained how BRIC will consolidate the many current business areas of the library into one modern space. It will include the Workplace which is an area for jobseekers to find support with CVs, job applications and interview techniques. Another section will be the Regional Foundation Center which supports all levels of nonprofit organisations through research, databases, resources, programming and referrals. The new centre will also provide areas for business mentors, legal advisors and financial advisors to support small businesses and entrepreneurs.

The Business Library partners extensively with the Philadelphia business community to provide a wide range of free, regular, programming for businesses and entrepreneurs. Presentations and classes available include: branding, finance, technology, business plans, motivational speaking, women in business etc. These are very well attended with numbers ranging between 80 and 150, an additional benefit from the programming is that it offers great opportunities for networking.

The business department are also involved with health, they are currently exploring the possibility of having a library nurse to offer basic health assessments. For the last year two social workers, employed by the city, have worked from the library and support patrons in a variety of ways, especially the homeless, older people and those who may have mental health issues.


Literacy Enrichment After School Programme (LEAP)

Chris Caputo and her team met with me to give an overview of their children and teens educational programming.

Drop-in after school sessions are available at all 54 library branches. The sessions offer homework help but also extensive STEM programming to extend the learning that happens in school. 53 adult after school leaders and about 130 high school students are employed in the LEAP programme, the teens serving as role models for younger children and their peers. College students are employed to support teen after school programmes. The Free Library also buys into an online subscription provided by Brainfuse which offers homework help and online chat to a live tutor.

The library’s College Prep Program provides high school students with workshops and coaching to help them gain college places. The programme includes college fairs, application process, applying for financial aid and exam prep.

Words at Play

The Words at Play project is a community outreach programme for families with children aged 0-5 and focuses on increasing vocabulary through play. Children who are exposed to more words when they are young have a higher success rate when they start school, children in areas of high poverty are not exposed to as many words as their peers in wealthier areas. The library partners with the science museum, an art museum, the performing arts centre and the zoo and the project is funded by a large bank in the area. They target communities in North Philadelphia which are among the poorest in the United States. The project provides community events and play parties in libraries and community locations, the events may have live animals, music or performers but always include vocabulary building activities to help parents and children learn together.

Senior Services

The Senior Services area was the brainchild of President Siobhan Reardon. It is a relaxed area with large light windows, carpeting, comfortable armchairs, newspapers, magazines and books, giving senior citizens a more homely area. Additionally there is a computer area, some of the computers have assitive technology and senior patrons can use the computers for an extended time. There is also a private screened area where advice and one to one sessions are held. Dick Levinson, Senior Services Librarian, provides a wide range of programming for older people which includes computer skills, hobby talks, history lectures, learning new skills, healthy lifestyles and finance planning.


E-Gadget Helpdesk, TechMobile and Community Hotspots

The E-Gadget helpdesk has been running for over a year in the main foyer of the Central Library, it runs as a drop-in with two library staff, twice a week and they always have people waiting. Originally it was to help patrons use the ebook service but now they help with anything from using selfie sticks to setting up apps on tablets.

The TechMobile is a custom built mobile computer lab, it is fitted out with eight laptops and seven tablets as well as being a WiFi hotspot. The vehicle attends community events, community organisations and groups and is staffed by a Digital Resource Specialist and a driver/assistant. One to one help is on offer as well as workshops.

Three Community Hot Spots are provided by the Free Library in high need areas, these are computer areas set up within community organisations. They are staffed by Digital Resource Specialists and are open access for all the community to use (no library card required) but workshops are also delivered on work skills, computer basics and social media. An additional hot spot is available at the airport for travellers.

Digital Resource Specialists are a new initiative, they are usually promoted from information assistants who are keen to work with technology. The aim is that there will be one Digital Resource Specialist based in each library branch and they will be the go-to person to provide computer or technology help at that library, they will also deliver technology programming.


Culinary Literacy Centre

The Culinary Literary Centre on the fourth floor of the Central Library is an innovative and inspirational new service from Siobhan Reardon and her team. It is the first of it’s kind in the United States. The centre houses a commercial kitchen, cameras and a large screen as well prep tables and seating. The premise behind it is to connect literacy and cooking. Reading, maths, measurements, conversions, sequencing, are all important parts of literacy and cooking. The centre looks at literacy in it’s widest forms including health literacy and consumer literacy, engaging with the immigrant population and residents with low literacy levels. Additionally the centre provides a wide range of community programming including demonstrations by local chefs, bakers, cook book author events, school visits and workshops, family cooking, preserving classes and cake decorating . Librarians Liz Fitzgerald and Suzanna Urminska have developed multiple literacies progammes with hands-on experiential learning, these have proved to be incredibly popular with the community and local schools. The programmes they offer are expanding and one of the most recent initiatives has been to make mobile kitchen boxes to enable culinary literacy outreach and programming in branch libraries. Each box includes an electric wok, a blender and a safe set of kitchen implements that adults and children can use, so while not every library can have an industrial kitchen they can all take part in some culinary literacy programming.


There is a great deal more innovation and community engagement happening at The Free Library of Philadelphia including developing neighbourhood library clusters and community councils, strategic initiatives, volunteering and working with friends groups in new ways – but I will save the rest for my report.

NYPL – Bronx Library Center

The Bronx Library Center is the largest public library in the Bronx, it is a modern building of 78,000 square feet, which opened in 2006. I was shown around by Chief Librarian Michael Alvarez.


The library is open from 9am-9pm Monday-Saturday and 12pm-6pm on Sundays. The opening hours have been extended since it first opened from 8pm-9pm, the library is especially well attended in the evenings and the later opening time allows for more evening programming. Circulation is not increasing at the Bronx Library Center but attendance of programmes is very much on the rise.

There are 130 computers, a mixture of desktops and laptops, the free WiFi is used extensively. Shelving and book stock has been reduced to make way for more tables, seating and study areas, more is now spent on digital resources. During my visit it seemed that the seating areas were well used with people on their laptops, phones, gaming devices and tablets but there were very few people browsing the books.


Careers Service

The library has a specialist careers area offering classes, help with resumes (CVs), one-on-one coaching for job seekers, online resources, computers and three job fairs per year. The careers centre is open seven days a week.



Computer classes are delivered by librarians and information assistants and these are supplemented by librarians from the TechConnect programme, a central NYPL team. TechConnect offers over 80 free technology classes from the basics to coding, using Skype to photo editing, business applications to purchasing a tablet and so much more. There are also regular classes on using the catalogue and library online resources. Where possible patrons are signposted to sign up for a computer class if it seems that they need support on the PCs.


NYPL BridgeUp is an after school educational programme for at risk youth, funded by a legacy trust donation. The Bronx  Library Center is one of the five NYPL sites to host the programme. Partnering with local schools, specialist educators are employed by NYPL to work with selected young people over a five year period.

Adult Learning Centre

The library provides free adult literacy classes delivered by library staff and volunteers. It is the biggest centre for these classes in the NYPL system, the demand for adult literacy classes is extremely high and the library currently delivers 24 classes per week. It has been one of the largest growth areas for the Bronx Library Center. There are also free courses in English for Speakers of Other Languages (ESOL) to improve speaking and listening in English and a young adult literacy programme.


Adult literacy class

Adult literacy class

Teen Area

The teen area is popular and welcoming, there are young staff in this area and adults are discouraged from regularly using this part of the library. Teens are consulted on what they would like to see in their library. A monthly teen council group is held and any teen can take part so they can have a voice on future programming and library services.  Current teen programmes include author events, a coding game competition, design a leather bag workshop, grafitti workshop and a travelling zoo in the library. NYPL also host regular TeenLIVE cultural, artistic and technology programmes across the branches, these are funded through a family endowment left to the library for young audiences.


Children’s Area

The childrens library has it’s own floor. During my visit children flooded into the library at the end of school to do homework and use the computers and WiFi. Homework help was available if needed. The children’s library also has it’s own room for events, story times and school visits and a smaller room for hands on maker programming, both crafts and technology. There are extensive activities available for children including video games (Xbox, PS3 etc), crafts, story times, puppetry, e-book discussions, science Tuesdays, family sessions, computers and board games. The Bronx Library Center also hosts a free after school programme, Innovation Lab, which runs at selected NYPL sites, delivered by staff and volunteers. The Innovation Labs are aimed at tweens and encourage them to deal with issues they may be facing by using blogs, podcasts and technology.



In the basement there is a large auditorium. This can be hired out to host events for other organisations but there is also a regular programme of events including film shows, concerts, author talks, poetry and presentations.



I met up with Jean Harripersaud, who heads up Adult Services at the Bronx Library Center and also oversees programming, the library has the highest amount of programming in the city. Jean ensures that there is extensive outreach and collaboration with the community. Her team take part in local festivals outside the library but they also continually go out to visit different groups to promote library services. This includes visiting senior centres, nursing homes, schools, childcare providers, detention centres, and community groups. She says that wherever possible she likes to give a quick presentation to groups or at community events as she feels that this is far more effective way of promoting library services than just having a table at an event. A new outreach development Jean is planning for the team is visiting nursing homes to read short stories to residents.

It was great to see such a busy, vibrant library, so well used by all sectors of the community. I found it interesting that although this is a large library, like other libraries I have visited there were very few library staff on the floor, usually only one person on each floor or two at peak times in each area. Peak times are the lunch hour and after school/work.  A lot more of the staff time is spent on planning and delivering programming and Michael says that most of their patrons are fairly self-sufficient when it comes to using the library spaces.